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Summary

SUDI stands for Standard User Desktop Initiative. It is driven by the SUDI reference group. There are 3 main parts.

  1. The “One Windows” project formed a methodology for producing Microsoft Windows base operating systems which reached completion in 2013.
  2. As of Sept 2013 the “One Mac” project is still in progress. Casper has been funded as the preferred system to use.
  3. As of Sept 2013 the “One Linux” project not in progress.

For the Faculty of  Science the One Windows installations are possible through the Science IT SCCM service.

More detailed overview of SUDI

There is little commonality in the management and deployment of both Windows and Mac desktops at the University, with different tools and approaches used between individual faculties and the ITS Desktop teams. SUDI addresses this to deliver two centralised management tools and processes which allow segregated administration of devices whilst also allowing access to common packages and shared skills.

Whilst the One Windows project under the ITR&R Programme has successfully deployed PC lab images for a number of areas, the delivery and uptake needs to increase under the SUDI project to deliver a common PC base across the University

New PCs and Macs currently arrive from the factory and need a lot of support staff involvement to setup and configure, which also delays the delivery date to the recipient.

User experience between computers in different faculties can differ greatly. This causes user dissatisfaction and reduces productivity. Another impact is due to the differing versions of software and builds, as a result the security risk on each computer is increased and an overview of the security state of the entire desktop environment across the UoA becomes very difficult. Without standardised documentation of the image builds and their contents, fault-finding and risk identification can be difficult and time consuming.

SUDI will deliver productivity increases for staff that regularly use computers in different locations around the University, with settings that move when you move, common applications and versions, and the ability to install your own authorised applications from a webpage without logging an AskIT request.

BAU (Faculty and ITS) support effort can also be reduced by the project in the following tasks:

  • Production of base builds for Macs and PCs
  • Initial setup of new and re-imaging of desktop computers
  • On-going management and maintenance of computer systems management tools
  • Reduction in number of manual software installations
  • On-going desktop patch management
  • Application packaging due to collaboration and central repository
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