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Approving and Rejecting Articles

This document is aimed at the Knowledge Manager to provide information regarding approving and rejecting articles. When an article is sent to the Knowledge Manager it needs to be: Checked for consistency Checked for accuracy Confirmed If these conditions are met, it...

Article Guidelines

When creating an article you should ask the following questions What type of information is it? (see templates below) What is an appropriate title? Who is your target audience? (Are you writing this for fellow SIT Staff?  Service Desk?  Everyone? End-Users?) What...
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